Where does it go

[Tommy Gun]

When on my iPad, guessing on a PC also, and you are in a website and they have a response (email?) page where you put your email and send a message. Where does it go? Meaning, when I check my “sent” emails it isn’t there. How does it leave my iPad or PC and go to them if it isn’t through my email? Is it more like sending a Message? A service within their own site?

I guess you can’t look at “sent” messages somewhere?

.

[tekheavy]

When on my iPad, guessing on a PC also, and you are in a website and they have a response (email?) page where you put your email and send a message. Where does it go? Meaning, when I check my “sent” emails it isn’t there. How does it leave my iPad or PC and go to them if it isn’t through my email? Is it more like sending a Message? A service within their own site?

I guess you can’t look at “sent” messages somewhere?

.

Not sure how it works on Apple stuff, but on PC you have to setup in Windows what you want to use as your default mail program otherwise it will default to Windows Live Mail.

[Tommy Gun]

If I look into Mail on the iPad it shows my regular email, and my regular email is listed under my Apple ID, but a sent message never shows up. That’s what is confusing.

[twobjshelbys]

When on my iPad, guessing on a PC also, and you are in a website and they have a response (email?) page where you put your email and send a message. Where does it go? Meaning, when I check my “sent” emails it isn’t there. How does it leave my iPad or PC and go to them if it isn’t through my email? Is it more like sending a Message? A service within their own site?

I guess you can’t look at “sent” messages somewhere?

.

This is the way most "Contact us" web page links work. Instead of opening a "mailto:" link which opens your default mail application ,the web page collects your "from" info and "fabricates" an email message and sends it through their outbound email server to their own internal address. In fact, in most cases it's not really an email to a service contact but it creates a "ticket" in a problem tracking database. Most of those types of front ends will email you a copy of the message they send as a CC. When you get it it will usually say it's from something like "[email protected]" and indeed, that's usually a non-existent account that will bounce any incoming traffic.

[68fastback]

Yes. It’s a facility programmed within their site. Usually they are collecting your email in case they want to contact you in response and/or (more likely) market to you.

If it’s something I want a response to I’ll save my keystrokes via copy and paste into a notepad or Word doc until the query or complaint is resolved.

[Tommy Gun]

Okay, that makes sense if it’s internal on their end and no copy is left for me on my end.

[Alloy Dave]

When on my iPad, guessing on a PC also, and you are in a website and they have a response (email?) page where you put your email and send a message. Where does it go? Meaning, when I check my “sent” emails it isn’t there. How does it leave my iPad or PC and go to them if it isn’t through my email? Is it more like sending a Message? A service within their own site?

I guess you can’t look at “sent” messages somewhere?

.
That is all on their server...that's not part of your email or messaging service. You are correct that you can't see what you sent. I usually avoid that by going to the "contact us" page and using their actual email to send something.

[Tommy Gun]

Lots on places don’t show their actual email, just a contact us page.


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[Alloy Dave]

Lots on places don’t show their actual email, just a contact us page.


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Give me a link to one...I'll find their email.

[Tommy Gun]

https://bakindustries.com/contact




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[Alloy Dave]

https://bakindustries.com/contact




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That was an easy one....first go to this page....

https://bakindustries.com/shipping-and-returns

Then look under the return policy and you'll find this email...

[email protected]

[Tommy Gun]

So why wouldn’t they just want you to email that for general questions instead of some form? :(


.

[Alloy Dave]

So why wouldn’t they just want you to email that for general questions instead of some form? :(


.
I can't answer that...but it's true that most companies don't want you to have easy access to email. My guess is that they have their "forms" set up to route things to a particular area such as complaints, suggestions, technical info, etc...and they don't want to have multiple emails for all those things.